Thornton Trust Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, stored, and otherwise handled when you visit this website, submit a call request or service request form, call us, email us, or otherwise communicate with us regarding appliance repair or related services. By accessing or using this website, or by contacting us for service, you agree to the practices described in this Privacy Policy.

This website is primarily informational and does not process online payments, credit card transactions, or other financial transactions through the website. If you choose to contact us through this website or by phone, you may provide personal information voluntarily in connection with requesting service, scheduling service, asking questions, or receiving updates related to your request.

We may collect personal information that you voluntarily submit, including your name, phone number, email address, street address, city, appliance information, service details, appointment preferences, and any other information you choose to include in your message or request. When you call us or submit a request form, that information may be transmitted to us by email and used to respond to your inquiry, schedule service, confirm appointments, provide updates, and otherwise support operational and customer service needs.

We may also collect certain non-personal information automatically when you visit the website. This may include browser type, device type, operating system, IP address, referring website, pages viewed, time spent on pages, approximate geographic location derived from IP address, website usage patterns, and similar technical or analytical data. This information may be collected through cookies, web beacons, server logs, analytics tools, and related technologies to help improve website performance, content, functionality, troubleshooting, and user experience.

Cookies and similar technologies may be used to recognize repeat visitors, understand browsing behavior, enhance website functionality, measure traffic, and improve the website over time. Most web browsers allow you to control cookies through browser settings. If you disable cookies, some parts of the website may not function as intended. By continuing to use the website, you acknowledge and agree that non-personal browsing data may be collected through cookies, web beacons, or similar technologies for website improvement and related business purposes.

Information you provide may be used for a variety of lawful business purposes, including responding to inquiries, contacting you about your request, scheduling and coordinating service, confirming appointments, sending reminders, providing estimates or follow-up communications, maintaining business records, improving customer service, managing operations, troubleshooting website issues, preventing misuse, protecting legal rights, and complying with applicable legal obligations.

By placing a call to us or submitting a service request or call request form, you expressly agree that we and our partners may contact you by phone, email, or text message for service-related purposes. These communications may include responding to your inquiry, discussing your appliance issue, confirming contact details, scheduling or rescheduling appointments, notifying you of technician arrival or delays, requesting additional information, following up on completed service, and other operational or customer service communications reasonably related to your request.

By contacting us, you also acknowledge and agree that your information may be shared with our trusted partners as needed for operational and service purposes. Such trusted partners may include scheduling providers, dispatching personnel, technicians, subcontractors, customer support providers, technology service providers, website hosting providers, email service providers, analytics providers, and other vendors or partners who assist with business operations or service fulfillment. We may share information with these parties only to the extent reasonably necessary to support business functions, respond to your request, perform services, improve operations, or comply with legal requirements.

We do not sell personal information for monetary consideration. We may, however, disclose information when we believe such disclosure is reasonably necessary to comply with applicable law, regulation, legal process, court order, governmental request, enforce our rights, protect our property, investigate fraud or security issues, or protect the safety of users, customers, partners, or the public.

Because service request submissions are sent to us by email, electronic communications may not always be fully secure. While we take reasonable steps to safeguard information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. By using the website and submitting information through its forms, you understand and accept these inherent risks.

We retain information for as long as reasonably necessary for customer service, scheduling, recordkeeping, legal, operational, analytical, and business purposes, unless a longer retention period is required or permitted by law. We may maintain business communications and service-related records to document requests, responses, scheduling history, customer interactions, and related operational matters.

If you do not want to receive calls, texts, or emails from us or our partners related to your request, you may opt out of future non-essential communications by calling (720) 608-0667. Please note that even if you opt out of certain communications, we may still contact you as necessary to respond to a pending inquiry, complete requested services, address operational matters, or comply with legal obligations.

This website is intended for general audiences and is not directed to children under 13 years of age. We do not knowingly solicit or collect personal information online from children under 13. If information from a child under 13 is believed to have been provided through the website, reasonable steps may be taken to delete it when appropriate.

Residents of certain states may have privacy rights under applicable law, which can include the right to request access to certain personal information, request deletion of certain personal information, or request correction of certain information, subject to exceptions permitted by law. Any such rights will be honored as required by applicable law and subject to identity verification and lawful limitations. We may deny requests when permitted by law, including where retention is necessary for operational, legal, security, or recordkeeping purposes.

This website may use third-party tools or services for hosting, analytics, communications, spam prevention, form processing, or related functionality. Those third parties may collect or process information on our behalf in connection with the services they provide. Their handling of data may also be subject to their own privacy terms and legal obligations. We may also use aggregated or de-identified information for lawful business purposes, including evaluating website traffic, trends, and performance.

This website may contain links to third-party websites or services for convenience or informational purposes. We are not responsible for the privacy practices, security, content, or policies of third-party sites. Any interaction with a third-party site is at your own discretion and subject to that third party’s own terms and policies.

By using this website, calling us, or submitting any request for service or contact, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. You further agree that any dispute, claim, or controversy arising out of or relating in any way to the website, your use of the website, your communications with us, your request for service, or any services provided shall first be addressed exclusively through direct negotiation. You agree to waive any right to sue or pursue legal action beyond direct negotiation for disputes related to the website or services.

To the fullest extent permitted by applicable law, if any claim is asserted relating to the website, your use of the website, or any services requested or performed, the maximum total compensation, damages, liability, recovery, or remedy available to you from us, our owners, employees, contractors, affiliates, partners, or service providers shall not exceed $100 in the aggregate, regardless of the nature of the claim or theory of liability.

You further agree that, in the event of any dispute, claim, or disagreement of any kind relating to the website, your use of the website, your communications with us, or any related services, each party shall bear its own legal fees, attorney’s fees, costs, and expenses, and you expressly agree to bear your own legal fees and expenses. No claim for reimbursement of legal fees, costs, or expenses shall be recoverable from us, our partners, or related parties.

Nothing in this Privacy Policy is intended to waive any rights or limitations that cannot be waived under applicable law. If any provision of this Privacy Policy is found invalid, unenforceable, or prohibited by law, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

We may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, website functionality, business practices, or operational needs. Any updated version will become effective when posted on the website. Your continued use of the website after changes are posted constitutes your acceptance of the revised Privacy Policy.

By using this website or contacting us for service, you consent to the collection, use, sharing, and handling of information as described in this Privacy Policy, including contact by phone, email, or text for service-related purposes, sharing of information with trusted partners for operational and service needs, collection of non-personal browsing data through cookies or web beacons, waiver of legal action beyond direct negotiation, limitation of any claim to a maximum of $100, and responsibility for your own legal fees and expenses in the event of any dispute.